*If you are a patient trying to make a payment or have questions about your statement,
please call us at 732-389-8400.
Provider Frequently Asked Questions
How long is the onboarding process?
Go live date is typically 30-45 days from the date your contract is signed.
What EMR systems are you compatible with?
We primarily use Greenway Intergy, but we are well versed in all systems including but not limited to: GMed, eClinicalWorks, Practice Fusion, and Compulink.
Where will insurance companies send my payments?
Insurance companies will send all payments and EOBs directly to your office.
What if my group is out-of-network with most insurance companies?
We are out-of-network experts! We can easily assist with any OON claims your office receives.
Who will be working my account?
You will receive your own personal account representative who will be familiar with your practice and can guide you through any questions or concerns.
How are we different from other billing companies?
We value complete transparency with our clients. You will receive full access to our EMR systems so you can monitor our progress daily. Our team’s quick response time means you get paid faster!
Meet Marissa.
Chief Operating Officer, Marissa Ketcham-Rodriguez, has over 20 years of medical experience. She graduated from Berkeley College majoring in Business Management and is a member of the Medical Group Management Association (MGMA). Marissa’s passion for patient care began at age 19 as a Certified Nursing Assistant in both hospital settings & outpatient physical therapy rehabs. She has seamlessly transitioned from the clinical side to the administrative side and is well versed in every step of the medical billing process.
A New Jersey native, Marissa enjoys cheering on her son at soccer games and relaxing on the beach. With her love of cooking, she and her husband enjoy entertaining family and friends and she is always looking to try new recipes. Marissa excels at helping others succeed, encouraging them to reach their full potential. She is an expert at providing guidance to physicians on how to obtain maximum revenue for their practice. She has paved the way for women in the medical industry and is proud to be Metro’s first female COO.
